In the last lesson, you learned how to write the subject line, the greeting, and the closing in an email. You also learned some guidelines to use email effectively and professionally. In this lesson, we'll look at tone. Tone is very important in business communication because if you don't get it right, you might sound rude and unprofessional.

Tone is made up of how formal or informal you are and how direct or indirect you are. By the end of this lesson, you'll be able to distinguish between formal and informal language, distinguish between direct and indirect language, and choose the appropriate tone based on the relationship, the context, and the request.