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英语电话英语:高效留言技巧与实用示例

听力内容简介

本文介绍了在英语电话中高效留下留言的五个步骤,包括开场、时间日期、通话目的、联系方式和结尾,并提供六个示例听力内容,从简单到困难,帮助提升商务电话英语能力。

小技巧:选中单词后按放大器可以翻译单词哦

文章内容

Yesterday you learned phrases for having a conversation on the telephone. But what if you call somebody and they're not available? You'll have to leave a voicemail message on their answering machine or cell phone. So today you're going to learn 5 simple steps to leaving a great voicemail in English. Let's get started. There are 5 essential parts to a voicemail message: introduction, time and date, reason for the call, contact information, and closing. Let's begin with the introduction. There are two possible phrases for the introduction, formal and informal. Use the formal introduction if this is your first contact with the person, and use the informal introduction if it's a person you speak with regularly. The more formal version is, 'Hello, my name is Dana Klein from Impact Marketing.' Informally, you could say, 'Hello, this is Dana.'

Next, the time and date. It's helpful to say the time and date when you are leaving the voicemail. For example, 'It's 10 in the morning on Tuesday, October 3rd.' Or, 'It's around 2.30 pm on Thursday, January 24th.' Make sure to use ordinal numbers when saying the date. Say 'October 3rd,' not 'October 3.' Say 'January 24th,' not 'January 24.' This ensures clarity and professionalism in your message.

Next, say the reason for the call. You can say, 'I'm calling about' plus a noun, e.g., 'I'm calling about the invoice you recently sent.' Or, 'I'm calling to' plus a verb, e.g., 'I'm calling to find out if you're going to the conference.' Explaining the purpose clearly helps the recipient understand your request immediately.

The next important element of a voicemail is your own contact information. You can use these phrases: 'Could you call me back? My number is…' 'Could you email me? My email address is…' 'You can reach me at…' followed by your phone number or email address. Providing clear contact details ensures the person can respond easily.

Finally, the closing. Informally, you can say, 'Thanks a lot. Bye.' Or more formally, 'Thank you very much. Bye.' Informally, you might also say, 'I'll talk to you later. Bye.' And more formally, 'I hope to hear from you soon. Bye.' Now you're ready to practice your listening. There are six voicemail messages. Three are easy and three are more difficult. Listen to each message and try to answer the questions. Then check your answers by reading the transcripts in the lesson text.

Easy message number one: Hi, Joe. It's Patty. It's 8.30 on Monday morning, and I'm calling about our meeting on Thursday. I'm afraid we need to reschedule it. There are some visitors coming to our company in the morning, and I'm going to have to stay with them the whole day. But I'm free Wednesday afternoon after three or Friday morning anytime before 11. Just let me know what time works best for you. Please give me a call at 8641037 extension 995. Again, that's 8641037 extension 995. Talk to you later. Bye.

Easy message number two: Hello, my name is Jennifer Bergen, and I'm calling to request some information about your translation services. I have a contract that needs to be translated from French to Spanish as soon as possible. It's 40 pages long, and it needs to be translated by next Tuesday. I'd like to know how much this project would cost and what payment methods you accept. Please call me back at 2150339. Thanks. Bye.

Easy message number three: Hi, Barbara. This is Marcy Schoenfeld from the Accounting Department. I'm calling because I got the financial reports you sent me, but it looks like the data from 2010, and I really need the data from 2011. Could you send me the 2011 reports by the end of the day? My email address is m as in mother s c h o e n f e l d at biz.com. That's bi z dot com. Thanks a lot. Take care.

Difficult message number four: Good afternoon. My name is Diane Samuel from the Tech Team Training Institute, and I'm calling to give you the information you requested about our computer courses. We offer everything from general classes and basic computer use to specializations in graphic design and network maintenance. The courses can last anywhere from one week up to three months, with prices beginning at $85 per student. We can customize the programs to your company's needs. Please let me know how we can best help your employees. You can reach me at 1 8 8 8 405 6267 or by email at d Samuel. That's d is in dog s as in September. AMU EL at tech team dot net. I hope to hear from you soon. Bye.

Difficult message number five: Hello, Dr. Stevens. This is Kathy Brown from the Biomedical Engineering Conference. It's about 1 o'clock on Wednesday, and I'm calling because I haven't yet received the title of your presentation. We're getting ready to print the conference programs, so I really need to know your title by tomorrow. As a reminder, you're presenting on Saturday, April 13th at 1:30 p.m. But you should arrive half an hour earlier to confirm that you have all the equipment you need. Please call me as soon as you can. You already have my office number, but you can also reach me on my cell at 8185340. Thank you. Have a good afternoon.

Difficult message number six: Hello, my name is Sandy Myers, and I ordered some office supplies from your company on September 15th. We just received the products, but there are several mistakes. For one thing, we ordered ink for our photocopier, but you sent us printer ink instead, and it's not compatible with the photocopier. Also, there aren't enough folders. We bought 200 boxes, but we only received 100, and we didn't get any of the envelopes we ordered. Could you send us the missing products by overnight shipping as soon as possible? If you need to check your records, my order number is 069ALX57B. Thank you. Bye.

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部分单词释义

  • compatible

    形容词兼容的,相容的; 和谐的,协调的; [生物学]亲和的; 可以并存的,能共处的

    1. (系统、想法和信仰)兼容的,可以并存的
    If things, for example systems, ideas, and beliefs, are compatible, they work well together or can exist together successfully.

    e.g. Free enterprise, he argued, was compatible with Russian values and traditions...
    他认为自由企业制并不违背俄罗斯的价值观和传统。
    e.g. Marriage and the life I live just don't seem compatible.
    婚姻和我的生活好像就是没法兼容。

    compatibility
    National courts can freeze any law while its compatibility with European legislation is being tested.
    任一法律与欧洲立法有所冲突时,本国法院可以停止该法的实行。
  • contact

    名词接触; 触点; [医](传染病)接触人; 门路

    及物动词使接触; 与…联系; 与…通讯(或通话)

    不及物动词联系,接触

    1. (尤指经常性的)联系,联络
    Contact involves meeting or communicating with someone, especially regularly.

    e.g. Opposition leaders are denying any contact with the government in Kabul...
    反对派领袖否认与喀布尔政府有任何联系。
    e.g. He forbade contacts between directors and executives outside his presence.
    他禁止董事与管理层绕开他私下进行任何联系。

    2. 保持联系;有联系
    If you are in contact with someone, you regularly meet them or communicate with them.

    e.g. He was in direct contact with the kidnappers...
    他与绑架者有直接联系。
    e.g. We do keep in contact.
    我们确实保持着联系。

    3. 联系;联络
    If you contact someone, you telephone them, write to them, or go to see them in order to tell or ask them something.

    e.g. Contact the Tourist Information Bureau for further details...
    详情请洽旅游信息处。
    e.g. When she first contacted me Frances was upset.
    弗朗西丝第一次与我联系时很心烦意乱。

    4. (信息、电话号码等)供联系的,供联络的
    Your contact details or number are information such as a telephone number where you can be contacted.

    e.g. You must leave your full name and contact details when you phone.
    打电话时须留下全名与联络信息。

    5. 接触;遇见
    If you come into contact with someone or something, you meet that person or thing in the course of your work or other activities.

    e.g. Doctors I came into contact with voiced their concern...
    我接触到的医生都表示了他们的担心。
    e.g. The college has brought me into contact with western ideas.
    上大学使我接触了西方的思想。

    6. 与…联络;和…取得联系
    If you make contact with someone, you find out where they are and talk or write to them.

    e.g. Then, after she had become famous, he tried to make contact with her.
    后来,她出名之后,他曾试图与她联系。

    7. 与…失去联系;与…断了联系
    If you lose contact with someone who you have been friendly with, you no longer see them, speak to them, or write to them.

    e.g. Though they all live nearby, I lost contact with them really quickly...
    虽然他们都住在附近,但我很快与他们失去了联系。
    e.g. Mother and son lost contact when Nicholas was in his early twenties.
    尼古拉斯20岁出头的时候母子就失去了联系。

    8. 触碰;接触
    When people or things are in contact, they are touching each other.

    e.g. They compared how these organisms behaved when left in contact with different materials...
    他们比较了与不同材料接触时这些生物体的反应。
    e.g. The cry occurs when air is brought into contact with the baby's larynx...
    婴儿的喉咙接触到空气时,就会哭出来。

    9. (无线电)联络,通信
    Radio contact is communication by means of radio.

    e.g. He failed to make radio contact.
    他未能进行无线电联络。
    e.g. ...a technical problem reported by the pilot moments before he lost contact with the control tower.
    飞行员与控制塔失去联络前不久报告的技术故障

    10. 熟人;有用的社会关系
    A contact is someone you know in an organization or profession who helps you or gives you information.

    e.g. Their contact in the United States Embassy was called Phil.
    他们在美国大使馆的熟人叫菲尔。

    11. to make eye contact - see eye

  • conference

    名词会议; 讨论; (正式)讨论会; [工会、工党用语](每年的)大会

    不及物动词举行或参加(系列)会议

    1. (常持续数天的)专题讨论会,研讨会
    A conference is a meeting, often lasting a few days, which is organized on a particular subject or to bring together people who have a common interest.

    e.g. The President summoned all the state governors to a conference on education.
    总统召集各州州长召开了一次教育研讨会。
    e.g. ...the Conservative Party conference...
    保守党大会

    2. 会议;正式商谈
    A conference is a meeting at which formal discussions take place.

    e.g. They sat down at the dinner table, as they always did, before the meal, for a conference...
    他们在餐桌旁坐下,和平常一样,吃饭之前要开个会。
    e.g. Her employer was in conference with two lawyers and did not want to be interrupted.
    她的老板在和两位律师谈事情,不想有人打扰。

    3. see also: press conference

  • customize

    及物动词定制,定做; 按规格改制

    in BRIT, also use 英国英语亦用 customise