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[3:51] Differences and Strategies in Cross-Cultural Video Negotiations

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This article explores cultural differences in cross-cultural video negotiations, such as views on contracts, relationship building, forms of address, communication styles, and business etiquette, and offers strategies to address these differences.

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Content

After each short video, choose one of these answers. This person's experience is similar to my culture. This person's experience is different from my culture. If you don't know, choose I'm not sure. I noticed that in the US, the contract is everything. They cover every little tiny detail and they worry about every possible thing that could happen. We have contracts in our country, of course. In fact, I worked with lawyers to go through the contracts, but the contract doesn't have to be so long and cover every single little thing. In the US, as they say, time is money. It surprised me the first time I sat in on a negotiation in America. Everything seemed to go really quickly.

In my country, we would get to know each other first. Things go more slowly so we can build a relationship. The relationship is more important and we spend a lot of time building that. I don't know much about negotiating in other countries, but in my country, our goal is win-win. It's better for everyone. If you want to do business with someone again, why would you want to have a win-lose situation? I don't know if other countries are like this or not. When I went to the first negotiation meeting, the team leader from other companies said, call me Jason. He also called my boss by his first name. I was really shocked. I kept calling him Mr. Raynodes, which is really hard for me to say. But by the end of the second meeting, it was a little easier. We just never do that when we first meet someone in a business situation.

The American law is pretty direct. You never have to ask what they are thinking. They'll tell you. It's kind of helpful. But I sometimes wonder if they misunderstand me because I don't do that. We are more indirect. When we are sitting at the table, sometimes people from other countries make eye contact for a long time, longer than I do. It makes me a little uncomfortable. An American friend said it's a sign of trust when someone looked in the eye. But that's a little aggressive, in my opinion.

Business interactions are very formal. In my culture, that is the case. The language is more formal and interactions are formal. That's how it should be when you are negotiating. In my country, we are very friendly people with a very festive culture. We are not afraid of having physical contact. We might even hug our business associates. I don't think this is very common in other cultures. Now, we must have coffee at our business meetings. In our culture, the relationship is developed before the negotiation. It might seem more like a friendship than a business relationship. We prefer to do business with people that we know, and that can take time.

We've heard from a number of people from around the world about some possible cultural differences in negotiating. I'm sure some are familiar to you. Now we're going to follow up with the discussion forum. After you submit comments to the questions, please respond to the comments of three others.

Listening Comprehension

  • aggressive
  • contract

    noun

    1. a variety of bridge in which the bidder receives points toward game only for the number of tricks he bid

    Synonym: contract bridge

    2. a binding agreement between two or more persons that is enforceable by law

    3. (contract bridge) the highest bid becomes the contract setting the number of tricks that the bidder must make

    Synonym: declaration

  • first

    noun

    1. the fielding position of the player on a baseball team who is stationed at first of the bases in the infield (counting counterclockwise from home plate)

    Synonym: first base

    2. the lowest forward gear ratio in the gear box of a motor vehicle
    used to start a car moving

    Synonym: first gearlow gearlow

    3. an honours degree of the highest class

    Synonym: first-class honours degree

    4. the first element in a countable series

    e.g. the first of the month

    Synonym: number onenumber 1

    5. the first or highest in an ordering or series

    e.g. He wanted to be the first

    Synonym: number one

    6. the time at which something is supposed to begin

    e.g. they got an early start
    she knew from the get-go that he was the man for her

    Synonym: beginningcommencementoutsetget-gostartkickoffstarting timeshowtimeoffset

  • forum

    noun

    1. a public facility to meet for open discussion

    Synonym: assemblymeeting place

    2. a public meeting or assembly for open discussion

  • relationship

    noun

    1. a relation between people
    (`relationship' is often used where `relation' would serve, as in `the relationship between inflation and unemployment', but the preferred usage of `relationship' is for human relations or states of relatedness)

    e.g. the relationship between mothers and their children

    Synonym: human relationship

    2. (anthropology) relatedness or connection by blood or marriage or adoption

    Synonym: kinshipfamily relationship

    3. a state of connectedness between people (especially an emotional connection)

    e.g. he didn't want his wife to know of the relationship

    4. a state involving mutual dealings between people or parties or countries

  • indirect

    adj

    1. not direct in spatial dimension
    not leading by a straight line or course to a destination

    e.g. sometimes taking an indirect path saves time
    you must take an indirect course in sailing

    2. extended senses
    not direct in manner or language or behavior or action

    e.g. making indirect but legitimate inquiries
    an indirect insult
    doubtless they had some indirect purpose in mind
    though his methods are indirect they are not dishonest
    known as a shady indirect fellow

    3. having intervening factors or persons or influences

    e.g. reflection from the ceiling provided a soft indirect light
    indirect evidence
    an indirect cause

    4. descended from a common ancestor but through different lines

    e.g. cousins are collateral relatives
    an indirect descendant of the Stuarts

    Synonym: collateral

    5. not as a direct effect or consequence

    e.g. indirect benefits
    an indirect advantage

  • festive

    adj

    1. offering fun and gaiety

    e.g. a festive (or festal) occasion
    gay and exciting night life
    a merry evening

    Synonym: gayfestalmerry