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[4:34] Beginner Business English Telephone Communication Listening Practice and Common Dialogue Examples

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This article features listening practice and common telephone communication dialogues from New Cambridge Business English (Beginner) Unit 4a, helping learners master high-frequency expressions in real business contexts and improve practical listening and speaking skills.

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Learning English requires not only mastering grammar and vocabulary, but more importantly, being able to use it naturally in real-life situations. However, sentences in textbooks are often too formal and differ greatly from everyday expressions. To speak authentic and natural English, you need exposure to real-life conversations. Here, we have selected high-frequency daily English expressions covering social, work, and travel situations to help you move away from 'textbook English' and learn the phrases that native speakers actually use. Below is the content from this issue of 'New Cambridge Business English (Beginner) Unit 4a'. Keep practicing, and your English will become closer to real life!

Call one. Good morning, Baker and Kirk, can I help you? Could you put me through to Elaine Pearson, please? Who's calling, please? Louis Taylor of SRT. One moment, please, Mr Taylor. Hello, Mr Taylor. I'm afraid the line's busy. Can I take a message? Uh, no, it's all right. Thank you. I'll call back in about ten minutes. Okay, thank you for calling.

Call two. Good morning, Baker and Kirk, can I help you? Yes, please. Could I have extension one, eight, four, please? Who's calling, please? Jack Syme. Thank you. I'll put you through. Thank you.

Call three. Good morning, Baker and Kirk, can I help you? Can I speak to William Grogon, please? I'm afraid he's in a meeting. Can I take a message? Do you know when he'll be free? He should be available after lunch. Right, I'll call back then. Thanks.

Call four. Good morning, Baker and Kirk, can I help you? Jasmine Sing, please. I'm afraid she's interviewing all day. Can I take a message? Yes, my name's Mary Banks from Walker's. She called me earlier. I'm returning her call. Mary Banks from Walker's. Right, I'll tell her you called back. Okay, thanks.

Call five. Good morning, Baker and Kirk, can I help you? Hi, Claire, it's Fiona. Is Keith available? I'm afraid the line's busy, Fiona. It's okay, I'll hold. Fiona? Yeah? The line's free now. I'll put you through. Thanks.

Call six. Good morning, Baker and Kirk, can I help you? Hi, it's Fiona again. We were cut off. Oh, sorry about that. I'll try to reconnect you. Hold the line. Thanks.

Unit Four A. Telephoning. Listening Two. Good afternoon, Baker and Kirk, can I help you? Good afternoon. Through to Sharon Thompson, please. I'm afraid she's out of the office at the moment. Can I take a message? Yes, my name's David Wheelan from the Health and Safety Council. I'm sorry, could you spell your surname, please? W-H-E-L-A-N. And it's the Health and Safety Council. Right, and what's the message, please? I'm calling about the first aid course Ms Thompson is arranging with us. I'd like to confirm the week beginning 13th May. Sorry, did you say the 13th or 30th? The 13th, one three. Okay. Yes? Yes, the date's fine, but we can only take 25 participants, not 29. So that's the first aid course for the week commencing 13th May. And you can only take 25 people. That's right, yes. Right, I'll give her the message. Thanks. You're welcome. Bye.

The above is a summary from Qicaiwang of 'New Cambridge Business English (Beginner) Unit 4a'. We hope it is helpful to you!

Listening Comprehension

  • confirm

    verb

    1. make more firm

    e.g. Confirm thy soul in self-control!

    2. establish or strengthen as with new evidence or facts

    e.g. his story confirmed my doubts
    The evidence supports the defendant

    Synonym: corroboratesustainsubstantiatesupportaffirm

    3. strengthen or make more firm

    e.g. The witnesses confirmed the victim's account

    Synonym: reassert

    4. administer the rite of confirmation to

    e.g. the children were confirmed in their mother's faith

    5. support a person for a position

    e.g. The Senate confirmed the President's candidate for Secretary of Defense

  • hold
  • available

    adj

    1. obtainable or accessible and ready for use or service

    e.g. kept a fire extinguisher available
    much information is available through computers
    available in many colors
    the list of available candidates is unusually long

    2. convenient for use or disposal

    e.g. the house is available after July 1
    2000 square feet of usable office space

    Synonym: usableuseable

    3. not busy
    not otherwise committed

    e.g. he was not available for comment
    he was available and willing to accompany her

    Synonym: uncommitted

  • extension

    noun

    1. act of expanding in scope
    making more widely available

    e.g. extension of the program to all in need

    2. act of stretching or straightening out a flexed limb

    3. an educational opportunity provided by colleges and universities to people who are not enrolled as regular students

    Synonym: extension serviceuniversity extension

    4. an addition that extends a main building

    Synonym: annexannexewing

    5. an addition to the length of something

    Synonym: elongation

    6. an additional telephone set that is connected to the same telephone line

    Synonym: telephone extensionextension phone

    7. amount or degree or range to which something extends

    e.g. the wire has an extension of 50 feet

    Synonym: lengthinessprolongation

    8. the ability to raise the working leg high in the air

    e.g. the dancer was praised for her uncanny extension
    good extension comes from a combination of training and native ability

    9. the most direct or specific meaning of a word or expression
    the class of objects that an expression refers to

    e.g. the extension of `satellite of Mars' is the set containing only Demos and Phobos

    Synonym: referencedenotation

    10. the spreading of something (a belief or practice) into new regions

    Synonym: propagation

    11. a string of characters beginning with a period and followed by one or more letters
    the optional second part of a PC computer filename

    e.g. most applications provide extensions for the files they create
    most BASIC files use the filename extension .BAS

    Synonym: filename extensionfile name extension

    12. a mutually agreed delay in the date set for the completion of a job or payment of a debt

    e.g. they applied for an extension of the loan

  • interviewing